Frequently Asked Questions

Q: Will I receive the actual item photographed in the listing?
A: When making a purchase, please be aware that individual beads you get maybe little different, especially the variance in patterns, sizes, weight and color of natural gemstones, due to the showed photos and measurement was taken of random piece in the same batch product.

Q: What if I wish to ship to a different address?
A: If you wish to ship to a different address from the one that is on your PayPal account, please simply change the address of your PayPal account.

Q: How do I return an item?
A: Pack item in the original box if possible. Please contact us for confirmation number and directions prior to shipping.
Address your package to:
11362 Judy, Sterling Heights, MI 48313

Q: What if I am apprehensive with receiving packages ordered online?
A: For the vast majority of orders, customers are very happy with smooth and fast delivery. There have been rare times that packages have been lost. In most cases, please allow 30 days to deem an item “lost”. For this reason, orders automatically come with confirmation so packages can be tracked via USPS through a tracking number. Please contact your local post office in the event an order is delayed. In most cases, informing your local postal office was all that was needed to locate a lost item. Orders $250 and more are insured at no additional charge to customers. For peace of mind, if you have any reservation please contact us with a request for insurance. We will add insurance to your order at a minimal cost and send you an invoice.

Q: What if I have special requests such as expedited shipping, gift wrapping, etc.?
A: Please contact us. We can accommodate for an additional charge.

Q: How do I contact Christabella’s Boutique?
A: Feel free to contact Christabella’s Boutique via e-mail at shop@christabellasboutique.com. We strive to respond within 24 hours during regular business days excluding holidays.